Frequently Asked Questions
At MJ Elite Contractors, transparency is key. We’ve gathered answers to common questions about our process, services, and dedication to your home. If you don’t find what you need, please don’t hesitate to contact us directly.
About MJ Elite Contractors
Q: What services does MJ Elite Contractors provide?
A: We offer a comprehensive range of home repair, remodeling, and maintenance services for residential properties in Parma Heights, Ohio, and surrounding areas. This includes everything from minor fixes like drywall repair and painting to larger projects like kitchen and bathroom remodels, basement finishing, and proactive home maintenance plans. You can find a full list on our Services page.
Q: Are you licensed and insured?
A: Absolutely. MJ Elite Contractors is fully licensed, bonded, and insured in the state of Ohio. We carry all necessary liability and workers’ compensation insurance for your protection and ours. We’re happy to provide proof of insurance upon request for your peace of mind.
Q: How long have you been in business?
A: MJ Elite Contractors has been proudly serving the Northeast Ohio for 15 years, building a reputation for quality craftsmanship and reliable service.
Q: Do you offer free estimates?
A: Yes, we do! We provide free, no-obligation consultations and estimates for all our services. We’ll discuss your project, assess your needs, and provide a detailed quote so you know exactly what to expect.
Project Process & Planning
Q: How do I request a service or get a quote?
A: It’s easy! You can request a service or quote by:
- Calling us directly at (440) 555-1234
- Filling out our online contact form on our website.
- Emailing us at projects@mjelitecontractors.com
Q: What is your typical project timeline?
A: Project timelines vary significantly depending on the scope and complexity of the work. For small repairs, we often complete them within a day or two. For remodeling projects, we’ll provide an estimated timeline during your consultation. We always strive to complete projects efficiently while maintaining our high standards of quality.
Q: How do you handle project changes or unexpected issues?
A: We prioritize clear communication. If any unforeseen issues arise or you wish to make changes during a project, we’ll immediately notify you, explain the situation, and discuss potential solutions and any impact on the timeline or cost before proceeding. All changes are documented and approved by you in writing.
Q: Do I need to be home during the work?
A: For many projects, especially smaller repairs, you don’t necessarily need to be home after the initial consultation and access arrangements are made. However, for larger remodeling jobs, we recommend being available for key decisions and walk-throughs. We always ensure your home is secure when our team leaves.
Q: How do you protect my home during a project?
A: We treat your home with the utmost respect. Our team takes extensive measures to protect your property, including using drop cloths, plastic sheeting, and floor protection. We also ensure thorough clean-up throughout and at the completion of every project.
Pricing & Payments
Q: How do you determine your pricing?
A: Our pricing is based on several factors, including the scope of work, materials required, estimated labor hours, and any necessary permits. Our free estimates provide a detailed breakdown so you understand exactly what you’re paying for.
Q: What are your payment terms?
A: For smaller repair and maintenance jobs, full payment is typically due upon completion.
For larger remodeling projects, we usually require an initial deposit, followed by progress payments as milestones are met, with the final payment due upon satisfactory completion.
All payment terms will be clearly outlined in your detailed project proposal.
Q: Do you offer financing options?
A: We currently accept major credit cards, checks, and bank transfers. For specific financing needs or recommendations, please discuss this with us during your consultation.
Post-Project & Warranty
Q: Do you offer a warranty on your work?
A: Yes, we stand behind the quality of our craftsmanship. MJ Elite Contractors offers a warranty on our labor for all repair and remodeling projects. Specific material warranties are typically covered by the manufacturers. We’ll provide full warranty details in your project agreement.
Q: What if I have an issue after the project is complete?
A: Your satisfaction is our top priority. If you encounter any issues related to our work after project completion, please contact us immediately. We’ll promptly address your concerns and work to resolve them to your satisfaction under the terms of our warranty.
Didn’t find your answer? Contact us directly and we’ll be happy to assist you!